Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Customer Experience Manager LATAM
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Customer Experience Manager LATAM
Apply for this role
About this Position
This role is responsible for leading customer engagement activities at the Inspiration Center Jundiai, designed to provide an immersive and impactful journey that showcases the value proposition of Adhesive Technologies as a know-how business.
The position combines strategic communication, digital marketing, and customer experience management to strengthen brand positioning across the LATAM region. It involves developing and executing a localized communication strategy, selecting appropriate regional channels, and ensuring consistent messaging that aligns with global objectives.
What you´ll do
- Lead customer visits at the newly established Inspiration Center in Jundiai, delivering an immersive, end-to-end customer journey aligned with the Adhesive Technologies value proposition as a know-how business.
- Develop and implement, in alignment with regional commercial teams, communication strategies to translate global adhesive technology positioning into impactful local and regional communication plans.
- Select and manage regional marketing channels to ensure consistent brand messaging and customer engagement.
- Utilize digital marketing and communication expertise (in English and local languages) to enhance customer interactions, brand storytelling, and technical value demonstration.
- Drive thought leadership initiatives in the LATAM region, positioning the brand as an innovation and technology leader within the adhesives market.
What makes you a good fit
- You have completed an academic degree in marketing, communications or engineering
- You have at least three years of relevant professional experience in Marketing, Business Development or in relevant commercial roles
- You have great presentation skills and ability to engage with different stakeholders on different levels
- You are familiar with all common business and office tools and have experience using them for professional communication to external customers and/or partners
- You have a good understanding in digital marketing, brand development & brand building and brand activation. You have a strong passion to inspire customers
- You have a good knowledge of the LATAM market, and a solid understanding of how the B2B / industrial business is working. An affinity for our technologies either coming with chemical or engineering background or work experience in an industry (Automotive, Aerospace, Packaging, etc.) is a plus
- Your written and spoken Portuguese, Spanish and English language skills are excellent
Some perks of joining Henkel
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25087939
Job Locations: Brazil, São Paulo, Jundiaí
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Estou interessado em diversas vagas. Posso me candidatar a múltiplas vagas ao mesmo tempo?
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oferta de emprego está em inglês. Devo preencher minha inscrição também em inglês?
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