Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Customer Service Front Office Agent
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About this Position
The Adhesive Customer Service Front Office Agent is the first contact point to support customers, representatives and distributors. The qualified candidate should maintain good rapport with customers by handling their concerns with professionalism. They should be able to take initiatives in learning, accountability and are capable of managing, problem-solving and responding to open issues in timely manner:
What you´ll do
- Fulfil and support internal and external customers’ purchase orders from a multi-region customer base.
- Close follow up with Sales and Customers’ back orders status.
- Process order changes with compliance to Company's policies.
- Provide customer support; attend to their inquiries and provide assistance as and when necessary.
- Coordinate and expedite with related departments on customers’ orders and delivery matters.
- Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays.
- Support in internal and external audit requests.
- E-Filing of invoices and all sales and shipping related document.
- Ensure all documentation and order processes are in accordance to corporate guidelines.
- Responsible to meet operational KPI
- Participate in order management process improvement when needed.
- Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers.
- Participate in stock-take
- Participate in Ad-hoc duties and projects as per requested by the Customer Service Manager.
What makes you a good fit
- Minimum Degree and above in any discipline.
- Minimum 3 years of relevant experience
- Good understanding of the linkages between inventory control, planning, logistics and procurement.
- Fluent in spoken and written English is a must.
- Candidates with broader language capabilities will have added advantage
- Proficient in MS Office, Knowledge of SAP and Service Cloud is advantageous
- Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers.
- Developed analytical and problem-solving skills
- Highly motivated and organized
- Team and action orientated
- Details orientated
- Passion for innovation
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Additional EPF Contribution
- Dental, Health and Eye Screening etc for employees and eligible dependents
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091488
Job Locations: Malaysia, Kuala Lumpur, Kuala Lumpur
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Sobre a Henkel
FAQ
Estou interessado em diversas vagas. Posso me candidatar a múltiplas vagas ao mesmo tempo?
Sim - é só preencher seu perfil em nosso sistema de inscrição online. Uma vez que seu perfil estiver completo, você pode se candidatar a múltiplas vagas.
oferta de emprego está em inglês. Devo preencher minha inscrição também em inglês?
Sim, por favor. Como a Henkel é uma empresa internacional, você trabalhará com colegas do mundo inteiro, e o inglês é o idioma oficial da empresa. Geralmente, a "regra" é: favor preencher sua inscrição no mesmo idioma do anúncio da vaga.
Eu recebo feedback durante o processo de inscrição sobre o status da minha inscrição?
Cada vaga aberta dentro da Henkel é especial, e encontrar o candidato certo é importante tanto para o candidato contratado quanto para a Henkel. Queremos nos certificar de que o candidato e a empresa formam uma boa combinação. Daremos feedback aos candidatos durante todo o processo.
Quem devo contatar se eu tiver dúvidas em relação à minha inscrição?
Nossa equipe de recrutamento o auxiliará a respeito de todas as dúvidas relativas à sua inscrição. Entreem contato com a equipe aqui.