Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Adhesive Customer Service Experience Specialist (Fixed contract ~2027.12)
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About this Position
Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs. Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
What you´ll do
- Manage OTC and CSM activities, focusing on customer inquiries and interactions to ensure a high-quality customer service experience.
- Gather and share customer feedback, needs and expectations to strengthen customer relationships and improve customer satisfaction.
- Maintain accurate customer information and interaction records in the CRM system to support effective customer relationship management.
- Handle customer cases and inquiries in a timely manner while supporting customer retention and satisfaction.
- Collaborate with internal functions, including CSX, CoE, GBS+ and Supply Chain, to align priorities and deliver solutions that meet customer needs using Service Cloud.
- Support customer experience initiatives, tools and processes, providing differentiated service based on customer needs and segmentation.
- Utilize SAP, Service Cloud and related systems to manage customer activities efficiently and support continuous improvement.
What makes you a good fit
- Minimum of two (2) years work experience in multinational companies is preferred
- Experience in Customer Service, SAP, and Service Cloud is required
- Basic knowledge of Microsoft Office applications/ supply chain understanding is required
- Basic level of English communication skills is required
Some perks of joining Henkel
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Support for Employee Contributions of National Health Insurance
- Support for Medical Check-up
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26099562
Job Locations: South Korea, Seoul, Seoul-Mapo
Contact information for application-related questions: recruit.hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Sobre a Henkel
FAQ
Estou interessado em diversas vagas. Posso me candidatar a múltiplas vagas ao mesmo tempo?
Sim - é só preencher seu perfil em nosso sistema de inscrição online. Uma vez que seu perfil estiver completo, você pode se candidatar a múltiplas vagas.
oferta de emprego está em inglês. Devo preencher minha inscrição também em inglês?
Sim, por favor. Como a Henkel é uma empresa internacional, você trabalhará com colegas do mundo inteiro, e o inglês é o idioma oficial da empresa. Geralmente, a "regra" é: favor preencher sua inscrição no mesmo idioma do anúncio da vaga.
Eu recebo feedback durante o processo de inscrição sobre o status da minha inscrição?
Cada vaga aberta dentro da Henkel é especial, e encontrar o candidato certo é importante tanto para o candidato contratado quanto para a Henkel. Queremos nos certificar de que o candidato e a empresa formam uma boa combinação. Daremos feedback aos candidatos durante todo o processo.
Quem devo contatar se eu tiver dúvidas em relação à minha inscrição?
Nossa equipe de recrutamento o auxiliará a respeito de todas as dúvidas relativas à sua inscrição. Entreem contato com a equipe aqui.